Business Part3: How to Develop Key Performance Indicators(0:00-3:00)

  • 投稿カテゴリー:Business

Workshop for presentations

How often do you give presentations in your job in English and Japanese?
Who do you normally present to? (Colleagues, customers, other firms, etc.)
The last time you gave a presentation in English or Japanese, was it a success? If yes, why? If not, why not?

Think of an excellent or terrible presentation that you have attended. What made it good or bad?

Useful phrases and vocabulary

Welcoming the audience
  • Hello, everyone/ ladies and gentlemen.
  • First of all, let me thank you all for coming here today
  • I’m happy/ delighted that so many of you could make it today
Introducing yourself
  • Let me introduce myself. I’m _ from _
  • For those of you who don’t know me, my name is _
  • As you probably know, I am the new HR manager.
Saying what your topic is
  • Today’s topic is/ As you can see on the screen, our topic today is _.
  • What I’d like to present to you today is _.
  • The subject of my presentation is _.
Explaining why your topic is relevant for your audience.
  • Today’s topic is of particular interest to those of you who _. 
  • Our/My/The topic is very important for you because _.
  • By the end of this talk you will be familiar with _.
Structuring
  • I’ve divided my presentation into three parts.
  • In my presentation, I’ll focus on three major issues.
Sequencing
  • In my presentation, I’ll focus on three major issues.

Warm Up

**FOR NEW STUDENTS**———————————————–

What industry do you work in and what is your role?
Can you describe to teachers the function of your workplace/company?

What are your responsibilities in your role/position?
—————————————————————————–

How many departments, how many offices? National or International?
What are the minimum requirements for employment? i.e Education or Experience.
How has your position changed since you began working? Promotion etc.
What is the process for changing job roles? i.e Interview? Test?
How many opportunities are there to ‘move up the ladder’.
Does your employer offer ‘in house’ training?
A small discussion about the differences between working in Japan and working in the country of your teachers. Re: Promotions.

 

Listening
Before the video: Teachers will read the following questions aloud, please prepare for listening!
After the video: Did you get it? If not, please tell your teacher specifically which part you didn’t understand. Let’s review the video again 🙂
What are the 3 flavors of K.P. I?
What are the four attributes?
Ideally, what is the minimum frequency for K.P.Is?

 

Key Words & Phrases
Do you understand the following Key Words & Phrases? Your teacher will select Key Words & Phrases and ask you about their meanings.
If you don’t understand, your teacher can explain them. Afterwards, try to use the Key Words & Phrases to make a sentence!
00:20 either goals or objectives
00:22 you’re calling them those elements
00:24 your plan that are the expressions/expressive
00:29 quantifiable outcome based statements
00:50 four attributes
00:53 KPIs are the heartbeat of your performance management process
01:17 the measure is the verbal expression
01:23 straightforward the tricky thing is
01:56 target is the numeric value
02:02 the target needs to be apples to apples
02:08 due date is set
02:18 target need to work hand in hand
02:30 be clear about what the sources most organizations have
02:40 and then frequency
02:37 sure you identify where this data is
02:56 to be able to pull the data monthly Finish at 3:13

 

Can you describe in detail the K.P.I’s in your workplace/ Previous workplaces? (each student)
What is their frequency? how are they measured?
How difficult were they to obtain? / How realistic are they?
What are the consequences of not meeting your K.P.I’s (positive and negative)?
How often do you have performance reviews? Can you describe them? (one on one or group/panel)
What are some personal goals you have for the future in your workplace?

Script

00:10 hi my name is Eric Olsen today’s
00:13 whiteboard video is on key performance
00:14 indicators or KPIs for short KPIs are
00:19 those things that are associated with
00:20 either goals or objectives whenever
00:22 you’re calling them those elements of
00:24 your plan that are the expressions of
00:26 what you want to achieve by when those
00:29 quantifiable outcome based statements so
00:32 KPIs answer the quantifiable piece of
00:36 your goals and objectives
00:37 they come in three different flavors so
00:39 we’ll talk about that in just a minute
00:40 but before we do putting great KPIs
00:44 together and making sure they work well
00:46 for you you need to have these four
00:48 attributes and before I talk about those
00:50 four attributes so I just want to say
00:51 the reason they need to work well for
00:53 you is because KPIs are the heartbeat of
00:56 your performance management process they
00:58 tell you whether you’re making progress
00:59 and ultimately we want to make progress
01:01 against our strategy so KPIs are the
01:04 thing that do that for us so you’re
01:06 going to live with them a lot so let’s
01:08 make sure they’re really good okay so
01:10 the four things you need to have in
01:12 order to make sure your KPIs work for
01:14 you are number one is your measure so
01:17 the measure is the verbal expression
01:20 very simply in words of what are we
01:22 measuring which is fairly
01:23 straightforward the tricky thing is is
01:26 we need to be as expressive as we
01:28 possibly can with our measures so number
01:30 of new customers that’s fine there’s
01:32 nothing wrong with that but a little bit
01:35 advanced or a little bit more expressive
01:37 would be number of new customers this
01:38 year or number of new customers for a
01:41 certain product or a certain service so
01:44 what is it is it yeah so what is it so
01:46 we’re really clear and when it comes to
01:48 have measuring it on a monthly basis
01:49 you’re going to want to be as clear as
01:51 possible so number of new customers
01:53 let’s say this year number two is our
01:56 target or target is the numeric value
01:59 that we want to achieve so a couple
02:00 things that are important about this is
02:02 the target needs to be apples to apples
02:05 with when the goal date is is set or the
02:08 due date is set so we want to achieve a
02:10 thousand new
02:11 summers by the end of the year so the
02:14 due date in the target work hand in hand
02:16 the other thing is the measure in the
02:18 target need to work hand in hand so it’s
02:20 a number so this is a number this is a
02:22 percentage just as a percentage you get
02:24 the idea
02:25 third thing we actually run a report on
02:28 this data so where’s it coming from
02:30 be clear about what the sources most
02:32 organizations have all sorts of data
02:34 sources fragmented systems so making
02:37 sure you identify where this data is
02:38 coming from will save you a lot of time
02:40 and then frequency so how often are you
02:44 going to be reporting on this KPI
02:46 ideally you’re running monthly strategy
02:49 reviews to report on the progress of
02:50 your plan at least monthly in which case
02:53 we’d like to see monthly KPIs so you got
02:56 to be able to pull the data monthly in
02:57 order to make that happen that’s not
02:58 always possible but let’s try to get
02:59 there certainly some organizations are
03:01 weekly and others are daily monthly is a
03:04 good place to start so frequency great
03:07 so now we know the components that we
03:09 need to have in place in order to have
03:10 our KPIs here are some different types
03:12 of KPIs that you might think about as
03:14 you’re putting your plan together so
03:17 there are just straight-up rod numbers
03:19 I call these widget counting there’s
03:21 nothing wrong with widget counting they
03:22 don’t necessarily tell a story and I’ll
03:24 talk about how to make this tell a story
03:26 in a minute but this is just simply
03:28 widget counting number of things the
03:31 second thing is progress so this is
03:33 really often used it’s great we use this
03:36 which is expressed as percent complete
03:39 percent complete of the goal percent
03:41 complete of a project whatever it might
03:43 be is a project type measure it’s a good
03:46 measure if if you don’t have
03:48 quantifiable measures or you can’t get
03:49 the data and you just want to track the
03:51 performance of the goal as it relates
03:53 that action is being completed under it
03:56 the third type of indicator is a change
04:00 type indicator like percent increase in
04:02 sales making this better would be
04:05 percent increase in sales compared to
04:07 last year and the idea is 22 percent so
04:11 you can see how that starts to be more
04:12 expressive and work with the target so
04:15 this starts to tell a little bit more of
04:16 a story than this one does right and if
04:20 you
04:20 to actually make your widget counting
04:22 measures tell more of a story like this
04:24 one does you might change something like
04:26 this to read percentage of new customers
04:29 acquired compare the same time last year
04:31 so that’s an example okay so now we know
04:35 what we have to have in place and kind
04:37 of different types of measures to get
04:38 our ideas flowing let’s talk about one
04:41 thing that you might take your measure
04:43 writing to a next level and that is
04:45 think about the fact that there are
04:48 leading and lagging measures so we’re
04:50 leading and lagging indicators so
04:52 percent increase in sales or sales is a
04:55 lagging indicator it occurred it’s an
04:57 outcome if you want to make sure that
04:59 you’re on track you might have a KPI in
05:01 place which is telling us whether we’re
05:03 going to hit that increase such as your
05:05 pipeline maybe number of leads or the
05:08 size of your pipeline so we don’t want
05:11 to over rotate on this necessarily but
05:13 we do want to make sure we have a
05:14 combination of leading and lagging
05:16 measures when we’re looking at our
05:18 performance on a monthly basis so with
05:21 that so we have for today hopefully you
05:23 have what you need to write create KPIs
05:25 for your organization happy strategizing
05:28 and don’t forget subscribe to our
05:30 Channel
= Raw numbers, Progress, Change