Business Part3: How to Develop Key Performance Indicators(0:00-3:00)

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Workshop for presentations

[responsivevoice voice=”US English Female” buttontext=””]How often do you give presentations in your job in English and Japanese?[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]Who do you normally present to? (Colleagues, customers, other firms, etc.)[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]The last time you gave a presentation in English or Japanese, was it a success? If yes, why? If not, why not?[/responsivevoice]

[responsivevoice voice=”US English Female” buttontext=””]Think of an excellent or terrible presentation that you have attended. What made it good or bad?[/responsivevoice]

Useful phrases and vocabulary

[responsivevoice voice=”US English Female” buttontext=””]Welcoming the audience[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]Introducing yourself[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]Saying what your topic is[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]Explaining why your topic is relevant for your audience.[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]Structuring[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]Sequencing[/responsivevoice]

Warm Up

**FOR NEW STUDENTS**———————————————–

[responsivevoice voice=”US English Female” buttontext=””]What industry do you work in and what is your role?[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]Can you describe to teachers the function of your workplace/company?[/responsivevoice]

[responsivevoice voice=”US English Female” buttontext=””]What are your responsibilities in your role/position?[/responsivevoice]
—————————————————————————–

[responsivevoice voice=”US English Female” buttontext=””]How many departments, how many offices? National or International?[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]What are the minimum requirements for employment? i.e Education or Experience.[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]How has your position changed since you began working? Promotion etc.[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]What is the process for changing job roles? i.e Interview? Test?[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]How many opportunities are there to ‘move up the ladder’.[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]Does your employer offer ‘in house’ training?[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]A small discussion about the differences between working in Japan and working in the country of your teachers. Re: Promotions.[/responsivevoice]

 

[responsivevoice voice=”US English Female” buttontext=””]Before the video: Teachers will read the following questions aloud, please prepare for listening![/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]After the video: Did you get it? If not, please tell your teacher specifically which part you didn’t understand. Let’s review the video again 🙂[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]What are the 3 flavors of K.P. I?[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]What are the four attributes?[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]Ideally, what is the minimum frequency for K.P.Is?[/responsivevoice]

 

Key Words & Phrases
[responsivevoice voice=”US English Female” buttontext=””]Do you understand the following Key Words & Phrases? Your teacher will select Key Words & Phrases and ask you about their meanings.[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]If you don’t understand, your teacher can explain them. Afterwards, try to use the Key Words & Phrases to make a sentence![/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]00:20 either goals or objectives[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]00:22 you’re calling them those elements[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]00:24 your plan that are the expressions/expressive[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]00:29 quantifiable outcome based statements[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]00:50 four attributes[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]00:53 KPIs are the heartbeat of your performance management process[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]01:17 the measure is the verbal expression[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]01:23 straightforward the tricky thing is[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]01:56 target is the numeric value[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]02:02 the target needs to be apples to apples[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]02:08 due date is set[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]02:18 target need to work hand in hand[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]02:30 be clear about what the sources most organizations have[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]02:40 and then frequency[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]02:37 sure you identify where this data is[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]02:56 to be able to pull the data monthly Finish at 3:13[/responsivevoice]

 

[responsivevoice voice=”US English Female” buttontext=””]Can you describe in detail the K.P.I’s in your workplace/ Previous workplaces? (each student)[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]What is their frequency? how are they measured?[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]How difficult were they to obtain? / How realistic are they?[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]What are the consequences of not meeting your K.P.I’s (positive and negative)?[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]How often do you have performance reviews? Can you describe them? (one on one or group/panel)[/responsivevoice]
[responsivevoice voice=”US English Female” buttontext=””]What are some personal goals you have for the future in your workplace?[/responsivevoice]

Script

00:10 hi my name is Eric Olsen today’s
00:13 whiteboard video is on key performance
00:14 indicators or KPIs for short KPIs are
00:19 those things that are associated with
00:20 either goals or objectives whenever
00:22 you’re calling them those elements of
00:24 your plan that are the expressions of
00:26 what you want to achieve by when those
00:29 quantifiable outcome based statements so
00:32 KPIs answer the quantifiable piece of
00:36 your goals and objectives
00:37 they come in three different flavors so
00:39 we’ll talk about that in just a minute
00:40 but before we do putting great KPIs
00:44 together and making sure they work well
00:46 for you you need to have these four
00:48 attributes and before I talk about those
00:50 four attributes so I just want to say
00:51 the reason they need to work well for
00:53 you is because KPIs are the heartbeat of
00:56 your performance management process they
00:58 tell you whether you’re making progress
00:59 and ultimately we want to make progress
01:01 against our strategy so KPIs are the
01:04 thing that do that for us so you’re
01:06 going to live with them a lot so let’s
01:08 make sure they’re really good okay so
01:10 the four things you need to have in
01:12 order to make sure your KPIs work for
01:14 you are number one is your measure so
01:17 the measure is the verbal expression
01:20 very simply in words of what are we
01:22 measuring which is fairly
01:23 straightforward the tricky thing is is
01:26 we need to be as expressive as we
01:28 possibly can with our measures so number
01:30 of new customers that’s fine there’s
01:32 nothing wrong with that but a little bit
01:35 advanced or a little bit more expressive
01:37 would be number of new customers this
01:38 year or number of new customers for a
01:41 certain product or a certain service so
01:44 what is it is it yeah so what is it so
01:46 we’re really clear and when it comes to
01:48 have measuring it on a monthly basis
01:49 you’re going to want to be as clear as
01:51 possible so number of new customers
01:53 let’s say this year number two is our
01:56 target or target is the numeric value
01:59 that we want to achieve so a couple
02:00 things that are important about this is
02:02 the target needs to be apples to apples
02:05 with when the goal date is is set or the
02:08 due date is set so we want to achieve a
02:10 thousand new
02:11 summers by the end of the year so the
02:14 due date in the target work hand in hand
02:16 the other thing is the measure in the
02:18 target need to work hand in hand so it’s
02:20 a number so this is a number this is a
02:22 percentage just as a percentage you get
02:24 the idea
02:25 third thing we actually run a report on
02:28 this data so where’s it coming from
02:30 be clear about what the sources most
02:32 organizations have all sorts of data
02:34 sources fragmented systems so making
02:37 sure you identify where this data is
02:38 coming from will save you a lot of time
02:40 and then frequency so how often are you
02:44 going to be reporting on this KPI
02:46 ideally you’re running monthly strategy
02:49 reviews to report on the progress of
02:50 your plan at least monthly in which case
02:53 we’d like to see monthly KPIs so you got
02:56 to be able to pull the data monthly in
02:57 order to make that happen that’s not
02:58 always possible but let’s try to get
02:59 there certainly some organizations are
03:01 weekly and others are daily monthly is a
03:04 good place to start so frequency great
03:07 so now we know the components that we
03:09 need to have in place in order to have
03:10 our KPIs here are some different types
03:12 of KPIs that you might think about as
03:14 you’re putting your plan together so
03:17 there are just straight-up rod numbers
03:19 I call these widget counting there’s
03:21 nothing wrong with widget counting they
03:22 don’t necessarily tell a story and I’ll
03:24 talk about how to make this tell a story
03:26 in a minute but this is just simply
03:28 widget counting number of things the
03:31 second thing is progress so this is
03:33 really often used it’s great we use this
03:36 which is expressed as percent complete
03:39 percent complete of the goal percent
03:41 complete of a project whatever it might
03:43 be is a project type measure it’s a good
03:46 measure if if you don’t have
03:48 quantifiable measures or you can’t get
03:49 the data and you just want to track the
03:51 performance of the goal as it relates
03:53 that action is being completed under it
03:56 the third type of indicator is a change
04:00 type indicator like percent increase in
04:02 sales making this better would be
04:05 percent increase in sales compared to
04:07 last year and the idea is 22 percent so
04:11 you can see how that starts to be more
04:12 expressive and work with the target so
04:15 this starts to tell a little bit more of
04:16 a story than this one does right and if
04:20 you
04:20 to actually make your widget counting
04:22 measures tell more of a story like this
04:24 one does you might change something like
04:26 this to read percentage of new customers
04:29 acquired compare the same time last year
04:31 so that’s an example okay so now we know
04:35 what we have to have in place and kind
04:37 of different types of measures to get
04:38 our ideas flowing let’s talk about one
04:41 thing that you might take your measure
04:43 writing to a next level and that is
04:45 think about the fact that there are
04:48 leading and lagging measures so we’re
04:50 leading and lagging indicators so
04:52 percent increase in sales or sales is a
04:55 lagging indicator it occurred it’s an
04:57 outcome if you want to make sure that
04:59 you’re on track you might have a KPI in
05:01 place which is telling us whether we’re
05:03 going to hit that increase such as your
05:05 pipeline maybe number of leads or the
05:08 size of your pipeline so we don’t want
05:11 to over rotate on this necessarily but
05:13 we do want to make sure we have a
05:14 combination of leading and lagging
05:16 measures when we’re looking at our
05:18 performance on a monthly basis so with
05:21 that so we have for today hopefully you
05:23 have what you need to write create KPIs
05:25 for your organization happy strategizing
05:28 and don’t forget subscribe to our
05:30 Channel

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